Privacy Policy

Information we may collect

The information handled by an online gambling website can vary depending on how you use the service, the features you access and the checks that apply to your account. Shuffle Casino may collect information provided directly by you, information created through your use of the website and information received from service providers or other lawful sources.

Account and contact details

When you create or use an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and preferences. We may also handle records of communications with customer support, including questions, complaints and information supplied when you ask for help. This information helps us create and manage your account, respond to requests and provide relevant service messages.

Verification and responsible account checks

To confirm identity, eligibility and account security, we may request or receive verification information. This can include copies of identification documents, proof of address, information about the source or use of funds where appropriate, and results from electronic or manual verification checks. We may also record information needed for fraud prevention, anti-money laundering controls, safer gambling processes and the detection of unusual or suspicious activity.

Payments and transactions

We may handle payment and transaction records connected with your account. These records can include deposits, withdrawals, wagers, winnings, refunds, payment method details, transaction dates, amounts and related status information. Payment information may be handled by specialist payment providers, which may have their own privacy notices. We do not need to retain complete payment credentials where a provider securely processes them on our behalf.

Device, technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, time zone, general location information, pages viewed, links selected, login activity and information about how the website performs. We may also receive information about the device or connection used to access the service.

How information may be used

Information is used for purposes connected with providing and protecting the service. The purposes may include the following:

• Opening, maintaining and administering player accounts.
• Processing deposits, withdrawals, wagers, winnings, refunds and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out fraud prevention, security, anti-money laundering and other risk checks.
• Monitoring activity for unusual patterns, misuse, attempted fraud or breaches of the website rules.
• Providing customer support, investigating complaints and responding to questions.
• Sending service-related messages, such as account, security, transaction or policy updates.
• Improving website functionality, performance, accessibility and user experience.
• Understanding general usage trends and preparing internal reports using information where appropriate.
• Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.
• Protecting the rights, property, safety and systems of Shuffle Casino, players and other relevant persons.

Where marketing messages are offered, they may be sent only where permitted and in accordance with the choices and permissions available to you. You can withdraw consent to marketing at any time by contacting support@shufflecasino.wtf. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not normally stop essential service communications, such as messages about security, transactions, account access or important changes to the service.

We may use information for more than one purpose where those purposes are related. For example, transaction information may be needed both to complete a payment and to meet record-keeping or security obligations. We aim to use information in a way that is relevant to the purpose for which it was collected and to limit access to people and providers who need it.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support login and account functions, help keep sessions secure, understand website usage and improve performance. Some cookies may be necessary for the website to work correctly, while others may support analytics or preferences. Cookie availability and use can change as website features develop.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. Blocking necessary cookies may affect website functionality, account access or the availability of certain features.

Sharing information

Information may be shared where needed to operate the service, complete a requested transaction, carry out checks or meet an applicable obligation. This may include sharing with payment providers, identity and verification services, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and other service providers acting on our instructions.

Information may also be disclosed where we reasonably believe disclosure is required or permitted to comply with a legal or official request, protect a person from harm, investigate suspected unlawful activity, enforce website terms or protect the security and integrity of the service. Service providers may process information in other locations. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of the information.

Security

We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and limitations on staff or provider access. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep account credentials private and contact support if you suspect unauthorised activity.

Retention and your data rights

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and support. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record. When information is no longer needed, it may be deleted, anonymised or securely disposed of in accordance with applicable requirements.

Requests about your information

Depending on the circumstances and requirements that apply to your request, you may ask us to:

• Provide access to personal information we hold about you.
• Correct information that is inaccurate, incomplete or out of date.
• Delete your information where there is no continuing reason or requirement to keep it.
• Withdraw consent to the use of your information for marketing.
• Explain how information is being used or raise a concern about its handling.

To exercise a data right or ask a privacy question, contact support@shufflecasino.wtf. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to verify your identity before completing a request so that information is not disclosed or changed by an unauthorised person.

Some requests may be limited or declined where information must be retained, where deletion would affect legal or security obligations, where the request would affect another person's privacy, or where another valid exception applies. If this happens, we will aim to explain the reason in general terms. Requests will be considered and handled within the time and process required by applicable privacy requirements.

Changes and privacy enquiries

This Privacy Policy may be updated from time to time to reflect changes to the website, the information handled, available features or applicable requirements. The current version will be made available on the website. Where a change is important, we may provide notice through the website or by another appropriate service communication.

If you continue to use the website after an updated policy is published, the updated policy will apply to future use, subject to any rights or notices that may be required. We encourage players to review this page periodically so they understand how information may be handled.

For privacy questions, access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@shufflecasino.wtf. We aim to handle privacy enquiries respectfully, clearly and securely.