Shuffle Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions, together with any rules, notices, policies or promotional terms referred to on the Shuffle Casino website, form the agreement between you and Shuffle Casino. By accessing the website, registering an account, depositing funds or using any available service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.

Shuffle Casino may update these Terms from time to time. Changes may be made to reflect legal requirements, changes to the services, security improvements, responsible gambling obligations or operational requirements. The updated version will apply from the date it is published, unless a different effective date is stated. You should review this page regularly. Continuing to access or use the website after an update means that you accept the revised Terms.

You are responsible for making sure that your use of Shuffle Casino is lawful in the place where you live and access the service. The availability of a website does not mean that its services are suitable or lawful for every person, location or device. Shuffle Casino may restrict, suspend or refuse access where required by law, regulatory obligations, internal controls, security considerations or other legitimate operational reasons.

Eligibility and account registration

• You must be at least 18 years old to create an account or participate in real-money gambling.
• You must provide accurate, complete and current information during registration and whenever your account details change.
• You must use an account only for yourself and must not open or operate an account for another person.
• You must not use the services if gambling is prohibited for you under applicable law, a court order, a self-exclusion arrangement or another restriction.
• You must not allow an underage or otherwise ineligible person to access your account.
• You must not create an account using a false identity, misleading information or information belonging to another person.

Shuffle Casino may ask you to confirm your age, identity, address, source of funds or other information before allowing particular activities. Verification checks may take place at registration, before a transaction, when account activity changes or whenever necessary to meet legal, security and anti-fraud obligations. If requested information is not provided, is incomplete or cannot be verified, access to some or all services may be limited or suspended.

You are responsible for reading information displayed on the website and for understanding the rules that apply to your use of each service. If you are uncertain about a term, transaction, game rule or account feature, you should seek clarification through the support options made available on the website before continuing.

2. Accounts, deposits and withdrawals

Account security

You are responsible for keeping your login details, devices and account information secure. Do not share your password, payment details, verification codes or other security information with another person. You should use a strong password, protect your devices and log out when using a shared or public device. You must notify Shuffle Casino promptly if you believe that your account has been accessed without permission, your information has been compromised or a transaction appears unfamiliar.

Each player may generally maintain only one personal account unless Shuffle Casino expressly permits otherwise. Duplicate, linked or misleading accounts may be reviewed. If more than one account is created in error, you should notify Shuffle Casino before using the additional account. Shuffle Casino may close, suspend or consolidate accounts where this is necessary to protect the service, meet compliance obligations or enforce these Terms.

Deposits and payment methods

Only payment methods made available through the website may be used. You confirm that you are authorised to use the selected payment method and that any funds used for gambling belong to you or are otherwise lawfully available to you. Third-party payments may be rejected, restricted or returned where appropriate. Payment providers may apply their own terms, verification requirements, processing conditions or charges.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to review for reasons including identity checks, technical problems, payment-provider requirements, suspected fraud, anti-money-laundering controls or legal obligations. Any applicable transaction conditions will be shown through the relevant service, payment page or account area.

You must not use the website to deposit or withdraw funds for an unlawful purpose, conceal the source of funds, move money for another person or avoid a legal or financial obligation. Shuffle Casino may request evidence about the source and ownership of funds and may take appropriate action where activity appears unusual, inconsistent with your account information or connected with prohibited conduct.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, applicable service rules and other reasonable security measures. Shuffle Casino may ask you to confirm information before processing a request. A withdrawal can be delayed or restricted where further information is required, a payment method cannot be used for the transaction or there is a concern about fraud, unlawful activity or a breach of these Terms.

Account balances are intended to reflect funds available for use through the services. If a technical, administrative or other error results in an incorrect balance, transaction or game result, Shuffle Casino may correct the error and reverse affected activity where permitted. You must not knowingly benefit from an error and should report any apparent mistake as soon as possible.

Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Funds may be withheld or restricted where there is a reasonable basis to suspect fraud, unlawful conduct, a breach of these Terms or a dispute about ownership.

3. Games, promotions and responsible gambling

Games and game results

Each game may have its own rules, information and conditions. You should understand those rules before placing a bet or joining a game. Game outcomes are determined by the relevant game system and applicable technical processes. You accept the result recorded by the system, subject to correction of a clear technical, administrative or system error.

You must not use automated software, bots, scripts, devices, exploits or other methods intended to interfere with the normal operation of a game or obtain an unfair advantage. You must not reverse engineer, copy, disrupt, overload or attempt to gain unauthorised access to the website, games, payment systems or account information. Any suspected manipulation or interference may lead to an account review and other action permitted under these Terms.

Promotions, bonuses and offers

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms may set out eligibility requirements, qualifying activity, expiry dates, wagering or playthrough conditions, minimum or maximum values, withdrawal restrictions, account limits and other requirements. You should read the specific promotional terms before participating and keep a copy for your records if necessary.

A promotion may be available only to selected accounts or during a stated period. Shuffle Casino may withdraw, change or cancel an offer where permitted, including where an offer has been published in error, is affected by a technical issue or is being misused. A player may be excluded from an offer if the eligibility conditions are not met or if account activity appears intended to obtain an improper or unfair benefit.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Before you begin, consider setting a spending budget and time limit. Take regular breaks and avoid gambling when you are upset, under pressure or affected by alcohol or other substances.

• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money or use essential household funds for gambling.
• Keep track of the time and money you spend on gambling.
• Use available account controls, limits, breaks or self-exclusion options if gambling becomes difficult to manage.
• Do not gamble to solve financial problems or as a response to stress.
• Seek independent support if gambling affects your finances, relationships, work, study or wellbeing.
• Contact Shuffle Casino through the available support channels if you need help understanding responsible gambling tools.

Shuffle Casino may apply account restrictions, refuse transactions, suspend an account or take other steps where necessary to support safer gambling, protect a player or comply with responsible gambling obligations. Account closure or self-exclusion requests may be subject to verification and processing requirements. You must not try to bypass a restriction by creating or using another account.

4. Privacy, website use and legal matters

Privacy and personal information

Personal information is handled in accordance with the Shuffle Casino Privacy Policy. Information may be collected and used to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, manage accounts, improve the website and communicate with you about relevant service matters. You should read the Privacy Policy for further information about collection, use, disclosure, storage, security and available privacy choices.

You must ensure that information provided to Shuffle Casino remains accurate and current. If your name, address, payment details or other important information changes, you should update your account or contact the available support channel. Providing false, incomplete or misleading information may affect access to the services and may result in an account review.

Website availability and acceptable use

Shuffle Casino aims to keep the website and services available and accurate, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn, and particular games or features may become unavailable. Access may also be affected by maintenance, telecommunications problems, equipment failure, third-party services, cyber incidents or events outside reasonable control.

You are responsible for having a suitable device, internet connection, software and security arrangements. Information displayed on the website is provided for general service purposes and may not always be current or free from error. You should not rely on website content as financial, legal or personal advice. Any decision to gamble remains your responsibility.

You must not use the website to upload harmful code, send unsolicited communications, impersonate another person, misrepresent your identity, interfere with other users or engage in conduct that is unlawful, abusive, deceptive or harmful to Shuffle Casino or its service providers. You must also comply with reasonable security instructions and must not attempt to bypass technical, account or geographical restrictions.

Intellectual property

The website, its design, text, graphics, software, branding and other content are protected by intellectual property rights. You may use the website only for personal, lawful purposes under these Terms. You must not reproduce, distribute, modify, publish, sell, licence or commercially exploit website content without appropriate permission. Nothing in these Terms transfers ownership of intellectual property to you.

Suspension, closure and complaints

Shuffle Casino may suspend, restrict or close an account where there is a suspected breach of these Terms, inaccurate information, a security concern, a payment issue, a responsible gambling concern, a legal requirement or suspected fraud or other unlawful activity. Where appropriate, you may be given an opportunity to provide information or resolve an issue. Closure does not remove obligations that arose before closure.

If you have a question or complaint, use the support or contact options made available on the website and provide enough information for the matter to be reviewed. Complaints may be assessed using account records, transaction information, game data and other relevant material. You should cooperate with reasonable requests for information during a review and keep records of relevant communications.

Applicable law and general provisions

These Terms are intended to operate alongside applicable Australian laws and any other laws that apply to your use of the services. Nothing in these Terms is intended to exclude, restrict or replace a right or guarantee that cannot lawfully be excluded under applicable consumer protection law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms do not create a partnership, employment relationship or agency relationship between you and Shuffle Casino. A failure to enforce a provision immediately does not mean that the provision is waived. You may not transfer your account or rights under these Terms to another person without permission. Shuffle Casino may transfer or assign its rights and obligations where permitted by law.

If you have questions about these Terms, review the information available on the Shuffle Casino website or use the available support channels. By continuing to use the website, you confirm that you understand and accept the Terms & Conditions in effect at that time.