Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance or other game mechanics, so previous results do not predict future results. A winning session does not mean that another win is due, and a losing session cannot be reversed by continuing to play. Treat every wager as an entertainment expense rather than an investment.

Only gamble with money that is available after essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, bills, food, savings, credit intended for other purposes or money needed by your family. Never borrow money, sell possessions or use another person's account to continue gambling.

• Set a spending limit before you begin and stop when you reach it.
• Set a time limit so that gambling does not take over other activities.
• Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Keep gambling separate from your everyday budget and financial commitments.
• Remember that bonuses, promotions or rewards do not remove the risk of losing money.
• Never gamble to impress other people or to try to change your mood.

It can help to keep a simple record of deposits, withdrawals, time spent playing and the amount you wager. Looking at this information regularly may give you a clearer view of your habits than relying on memory alone. If gambling is no longer enjoyable, consider taking a break immediately.

Age and access

Gambling is an adult activity. You must meet the applicable minimum legal age and any other eligibility requirements before using an online gambling service. Do not allow children or other unauthorised people to access your account, device or payment methods. Use suitable device settings, passwords and account security controls to reduce the risk of unintended access.

Tools for safer gambling

Safer gambling settings can help you stay within the boundaries you choose. Depending on the account features available, you may be able to set deposit, wagering, loss or session limits, take a temporary break or request account closure. Limits should be considered before you start playing, because a limit may not undo activity that has already taken place.

Setting limits

Choose limits that reflect your personal budget and the amount of time you want to spend. A limit is not a target and should never be increased simply because you have lost money or want to continue playing. If you feel uncomfortable setting a limit, or find it difficult to follow one, stop gambling and seek support.

Taking a break

A break can provide time to review your gambling and decide whether you want to return. During a break, remove saved payment details where practical, avoid gambling-related content and tell someone you trust about your decision. If you need a longer or permanent break, consider requesting account closure or self-exclusion through the available account support process.

Self-exclusion

Self-exclusion is a formal request to prevent or restrict access to gambling for a chosen period or, where applicable, on a permanent basis. It is intended for people who want stronger protection from gambling. If you request self-exclusion, provide accurate information and do not try to open another account or use someone else's account to avoid the restriction. Self-exclusion may apply only to the service or services covered by the request, so you may also need to ask other gambling providers about their own exclusion processes.

Account settings and safer gambling requests may have different processing requirements. Review the information shown in your account and follow the instructions provided. If you cannot find the relevant option, use the available customer support channel rather than continuing to gamble while waiting for help.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or experience. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or health. You do not need to wait for a serious crisis before asking for help.

Consider stopping and seeking support if you have experienced one or more of the following:

• Gambling for longer or spending more than you planned.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Feeling restless, irritable or anxious when you are not gambling.
• Thinking about gambling frequently or making it the main focus of your day.
• Hiding, minimising or giving inaccurate information about your gambling.
• Borrowing money, using credit or missing bills because of gambling.
• Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
• Arguing with family, friends or colleagues about your gambling.
• Losing interest in work, study, hobbies, sleep or social activities.
• Feeling shame, regret or distress after gambling but continuing to play.

These signs do not provide a diagnosis, but they are useful reasons to pause and review your behaviour. A trusted person may notice changes before you do, so listen if someone expresses concern. You can ask a family member, friend, financial counsellor, health professional or gambling support service for help.

If you are worried about someone else

If another person's gambling is affecting you, set clear boundaries around money and access to shared accounts. Do not cover gambling debts or give funds intended for essential expenses. Discuss your concerns at a calm time and encourage the person to use professional support. You can seek advice for yourself even if the other person does not want help.

Getting help in Australia

If gambling is causing financial, emotional or relationship difficulties, help is available. Gambling support services in Australia can provide confidential information, counselling and practical guidance. You can look for a service in your state or territory through official Australian government or health service websites. Support may be available in person, online or by telephone, depending on the service and your location.

A financial counsellor may help you understand debts, organise essential payments and create a plan for managing money. A doctor, psychologist or other qualified health professional can help if gambling is connected with anxiety, depression, stress, alcohol or other concerns. Support is also available for family members and people affected by another person's gambling.

If you feel at immediate risk of harming yourself or someone else, contact emergency services or go to the nearest hospital. If you are in danger because of another person, move to a safe place and seek urgent assistance. Do not rely on gambling to manage a crisis.

Our approach

Shuffle Casino provides responsible gaming information to help players make informed decisions. We may ask for information to protect the account holder, support compliance requirements and identify activity that may indicate gambling harm. Where appropriate, we may contact a player about safer gambling options or apply account controls in line with the applicable rules and our terms.

Responsible gambling is a shared responsibility. We encourage you to read the applicable terms, keep your account details secure and use the available tools before problems arise. If you believe your gambling is becoming difficult to control, stop playing, request a break or account restriction, and seek independent support as soon as possible.

This page provides general information and is not medical, financial or legal advice. Gambling laws, support options and account processes may differ across Australia. Check the current requirements that apply in your state or territory and obtain professional advice where needed.